Pick Up and Collection Policy

The nursery closes by 6:00pm every evening from Monday through to Friday, so please ensure your child is collected BEFORE this time. If you wish to change your collection arrangements or add a family member or guardian to our approved list, please contact us as soon as possible. We need to be kept informed to ensure the safety and security of your child, and your full co-operation is required in this matter. Your child will not be handed over to someone we do not know. We ask parents to provide passport photos of responsible adults and to set a password which will be added to your child's file. If we do not have this information, we will contact the parents for permission, and children will not be allowed to leave the nursery without all these procedures being followed. For further information please refer to our policies within the nursery or discuss with the manager.

Sickness and Medication Policy

If your child feels poorly they should ideally be kept at home. Please ring the nursery before you bring your child in. For guidance, here is a copy of our sickness and medication policy:

1. Children cannot be accepted into the nursery with diarrhoea, vomiting or a high temperature. See our E-Coli policy available in the nursery.

2. In accordance with the contract, children must stay at home for the first 48 hours of taking their prescribed medicine.

3. If a child appears unwell upon arrival, the parent / carer will be asked to wait until they have spoken to the manager.

4. We can only accept and administer medicine if it has been prescribed by a doctor. Homeopathic medicines will not be accepted. A medication form must be signed by the parent and all medicines given to a child are recorded, with the time shown, and witnessed.

5. If your child suffers from an allergy, please inform us and we will formulate a care plan to support your child. We will need all relevant information from your family doctor for this.

6. Many settings choose not to administer Calpol or similar, whether they have been prescribed or not. We will only give paracetamol based products should a child have a raised temperature, once a member of staff has made contact with the parent and they have given their permission and agreed to collect the child as soon as possible.

7. Please notify the nursery if any medication has been given at home in case your child has any adverse reaction or becomes ill during their time at nursery.

Door Security Policy

It goes without saying that the safety of both the nursery children and staff is of utmost importance. To this end please note:

1. ALL visitors to the nursery should wait to be admitted

2. Parents or visitors entering the nursey should not answer the door, let anyone in or hold the door open for anyone entering (even if you know the person)

3. Sometimes particularly in windy weather the door does not shut immediately. Parents or visitors should ensure that the door is pulled securely

4. Would all responsible adults who collect children please impress on them the importance of not trying to open the front door

5. ALL visitors will be asked to sign a visitor's book

6. Passwords and names will be asked for if staff do not recognise a parent or adult picking up a child. Please ring the nursery if there are any changes to your collection arrangements. We may ring to confirm. Please see our pick up and collection policy for more information.

Outings Policy

We regularly plan trips to the park, the library, and other local places of interest. However we cannot take children out without parent's prior written consent. The form signed at the time of the child's admission outlines the types of outings we go on (including modes of transport), but if we are going further afield we will seek further permission. We only take small groups of children out of the nursery at any one time, and before we leave, we make every effort to ensure that all of our staffing and child safety procedures are in place. We also carry out a risk assessment at the venue prior to departure, and identify any possible hazards that may occur on the journey to and from the nursery. Staff ratios are strictly adhered to provide full supervision, and children are allocated to a specific adult who they will stay with for the duration of the visit. The adult in charge will have a mobile phone, the personal details of each child and any medication necessary. A form with a description of each child and what they are wearing will also be in their possession, along with a copy of the lost child policy should this occur. As part of our safeguarding procedure and whilst on an outing, staff will not permit any photographs to be taken of the children by any other persons except for the adults in charge. Every child going on a visit must also take an outing bag with them. This should contain spare clothing, water, a drinking beaker, and a small first aid kit. Parents can put this together in advance. Please ask us for details.

Clothing Policy

The children take part in a wide range of activities throughout the day, so they need to wear suitable clothes which they change into when necessary. Each child is given a peg bag for this purpose, which should also contain an extra set of clothes, just in case. We encourage the children to dress themselves, so please make sure all items are clearly marked with your child's name, and that the clothes and shoes you supply are easy for them to put on and deal with on their own. For example, NO dungarees and NO shoes with laces, please! As a general guide, this is what we recommend:.

Winter Clothing

Children need light warm layers, a suitable waterproof jacket and Wellington boots. We also recommend a hat, mittens (not gloves), and a fleecy jacket rather than a heavy coat.

Summer Clothing

Children are vulnerable to warm sunny weather, so please provide a sun hat and clothing that covers the tops of their arms. Crocs are great for the garden, (NO flip flops please), and all sandals should be enclosed and fastened with Velcro or a buckle strap.

Complaints Procedure

We aim to provide the highest quality care for all our children, and we aim to offer a welcome to each individual child and their family, within which all children can learn and develop as they play. We do our best to meet our parents wishes. Our intention is to work in partnership with parents and the community generally, and we welcome suggestions to improve our group at any time. A parent who is uneasy about any aspect of the group's provision should talk over any worries and anxieties with the manager. If this problem does not have a satisfactory outcome or the problem recurs, the parent should telephone or put their complaint in writing to the Managing Partner. Most complaints should be resolved informally or at this initial stage. For further information please request a copy of our policy from the nursery or see our Operational Plan.